Every open shift moves through the same path — detected, matched, contacted, confirmed — with a person able to step in at any point along the way.
A shift is assigned. June watches for a callout or a missed confirmation — nothing else happens until one shows up.
The gap is live. June works through the bench to find a qualified replacement.
Outreach pauses and the shift goes to a live scheduler with everything so far attached.
Confirmed and logged. The caregiver is notified and the assignment is on record.
If an assigned caregiver hasn't confirmed within your set window, June lines up a backup while your scheduler follows up directly.
A cancellation, a logged callout or a missed clock-in moves the shift straight into outreach.
If a client's pool of qualified caregivers drops below a safe level, June flags it early rather than after the fact.
Before anyone is contacted, June checks the basics: certification, language, any client preference, and whether reaching out would push someone past an authorized-hours limit. Fail one of those and a caregiver never enters the pool.
From there, caregivers who've worked with this client before with a strong track record go first. Reliable caregivers new to the client come next. Everyone else is contacted only if those groups don't pan out — weighted by hours already worked that week and distance to the client.
Shift is hours out. Text first; a call only goes out if there's no reply.
Shift is getting close. Text and call go out together.
Shift starts soon. Call comes first, with a text as backup.
Every voice call offers a simple choice: accept, decline, or stay on the line for a person. Anything other than a clear yes or no puts a live scheduler on the phone.
Replies are sorted into accepted, declined, needs clarification, or no response. If something looks like an acceptance but June isn't confident in the read, the shift doesn't lock — it's held for a scheduler to confirm. A misread never quietly becomes an uncovered shift.
The confirmed caregiver is written back to your system of record.
A text goes out with client, address, time and anything else they need.
The full outreach thread stays attached to the shift for as long as you need it.
Join early access and we'll reach out as pilot spots open up.
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